FAQs

We take great care in ensuring all our products meet the highest safety & quality standards. We manufacture in our own 100% GF facility. Although we are not certified gluten-free, all our ingredients are sourced from manufacturers who are certified GF and/or also made in a 100% gluten-free facility, in addition to conducting our own batch testing in house. 

We are always free from: Gluten, Soy, Nuts, Tree Nuts, Eggs, Oats, Seeds, and many other ingredients that affect our community.

Who is GoodLove Foods?

  • GoodLove Foods is a Gluten-Free, CPG Brand specializing in Frozen, Ready-to-Bake goods that are Unbelievably Gluten-Free.
  • Our ready-to-bake line makes it quick and easy for anyone to be a gluten-free baker in the comfort of their own home, without the mess or the stress. It's as easy as Freezer, Oven, OMG.

What products does GoodLove Foods offer?

  • Our current product line includes Gluten-Free Buttermilk Biscuits, Cinnamon Rolls with Icing, Puff Pastry and Gluten-Free & Vegan Pizza Crusts.
  • We are launching our GF/DF dumpling wrappers SOON! And we have a new Baked & Ready line dropping soon as well. Be sure to sign up for our emails!

Are your products really safe for Celiacs?

  • YES! All of our products are 100% gluten-free and celiac-safe. We manufacture all of our products in a dedicated GF facility and ensure that all of our raw ingredients are either certified GF and/or also produced in a dedicated GF facility. 
  • Our line is also Egg-Free, Nut-Free and Soy-Free! We also all avoid seeds, coconut, oats/oat flour, pea fiber and pea protein, and psyllium husk.

Do you offer Shipping?

  • YES! We ship our goods Nationwide.
  • We offer a Build Your Own Bundle option with a minimum of 6 items and a maximum of 12 items required for shipping.
  • Shipping fees are based on region and we've updated those recently. Here are our newest rates:
    • Zone 1 ($12) - CO, WY, UT
    • Zone 2 ($15) - AZ, NM, KS, NE, NV, ID, OR, SD, WA, OK, TX, CA, MT, IA, MO
    • Zone 3 ($18) - ND,MN, WI, IL, IN, MI, KY, TN, AR, LA, MS, AL, OH
    • Zone 4 ($20) - NY, PA, WV, VA, NC, SC, GA
    • Zone 5 ($22) - ME, VT, NH, MA, RI, CT, NJ, DE, MD, FL, DC
    • Zone 6 ($40) - AK 
  • We always ship using 2nd Day Air or any shipping option where your order is only in transit for 48 hours or less (this is required regardless of our fee because hey, it's a frozen product 😅)
  • We used thick, insulated packaging that is also curbside recyclable in addition to 5lbs of dry ice per shipped box.

SHIPPING POLICY

  • Products may defrost slightly in shipping, which is totally fine! Just pop them into your freezer right away. If an order arrives thawed and warm, please reply back to your original order email so we can better serve you.
  • Due to the perishable nature of our products, we cannot guarantee a ship date. Most orders take approximately 2-3 weeks to ship from the time of order, but sometimes 4-6 weeks depending on multiple factors. For example, weather related issues may cause us to hold onto shipments until we feel comfortable shipping them. Our highest priority is your satisfaction which means receiving products that are still frozen. 
  • Shipping issues outside of our control, including carrier delays, damage, loss, and theft, can totally happen, and we recommend adding Package Protection to your order. GoodLove does reserve the right to refuse refunds or reshipments for orders placed without coverage.
  • We can't ship to PO Boxes due to the nature of our product.
  • But hey, we get it! Mistakes happen. We are happy to re-ship orders under certain circumstances. *shipping fees apply
  • Make sure your shipping address is correct! We're not liable for damaged products due delays caused by incorrect shipping information.
  • Because our products are perishable, once an order ships we cannot redirect it to a different address as this causes delays that result in damaged product. We are not liable for damaged products caused by redirected shipments made by the receiver.
  • All shipping information can be found in your original confirmation email. As soon as a label is printed, the tracking number is added to your Order Page and an email shipping confirmation is also sent. Make sure your email address associated with your account is correct!
  • Ultimately our goal is for your to have the BEST experience and we do our absolute best to ensure our shipments arrive frozen. Thank You!

How can I cancel an order?

  • We understand that things happen! If you wish to cancel your order, use the link below to submit your request.
  • We are happy to cancel your order as long as it is not already in transit. Please refer to your tracking number if you have one. Cancellations will only be fulfilled if the information you provide is correct. You will receive an email confirming the cancellation.
  • Note! It can take 24-48 hours to process your request. Refunds can take a few business days to show up on your statement and bank account.

Do you offer Pick-Up?

  • Yes! We offer pick-up at our Longmont HQ location by appointment only.
  • PLEASE EMAIL YOUR PICK-UP ORDER REQUEST DIRECTLY TO US:
    • hello@goodlovefoods.com

Can I find GoodLove Foods in stores?

  • You sure can! Check out our NEW STORE LOCATOR page to find a retailer near you.
  • We'll be increasing our footprint as we grow, but in the meantime, if there are stores you want to see us in, we'd love to know!
  • Send your store requests to: hello@goodlovefoods.com

It's a gluten-free thang, baby

We're just a couple of Silly-Yaks (and Celiacs)